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Please, Leave any comment about KAIDO restaurant.
I'm afraid, reservation is not acceptable through this web-site.

日本語でもどうぞ!( It's welcome in Japanese also! )
Poor customer service NEW / Frank Santos
I have ordered food to go from your restaurant several times as I am disabled and it's easier to eat at home. I brought my friend in on 10/19 for her birthday dinner and all she wanted was 2 forest rolls. There were a few tables open and she said it would be about 15 min for a table. I informed her that we would just order it To Go and was told it would be 2 hours because there were 5 to go orders already and they give all priority to dine in customers. I said I would take a table and just serve my food in to go boxes so I can get her to the movie I already bought tickets for. She would not or could not come up with a way to accommodate us except to send us to the Holbrook restaurant. I said i would come back aftet the movie and she told me that they would probably close early since they didnt have reservations after 8pm on the book. We went outside and she called in a to go orDer and now it was going to be 3 hours ,which is after you close regularly. After she asked to talk to a manager and put on hold 3 times. She was told it could be ready in an hour and took the simple 2 roll order. However she didn't want a name or phone number for the order. This reflects negatively on your restaurant and will have me sending everyone I know to Sushi in the raw since they run a professional business. It's a shame that the girl Taylor either wasn't trained or doesn't care about customer service. In a small town that can be detrimental to your business especially when you do this to a food blogger. I posted here first before I blasted you online since it seemed to be 1 employee sinking the ship.
No.108 - 2016/10/20(Thu) 10:58:32
Dinner order for the 23rd / Sue garcia
Our family has a reservation for the 23 of dec you requested a portion of our order. I could not find your email and your phone would not take a message so we will try this site
Our order ( 3 people not reporting as yet )
Tempura and sashimi
Shrimp tempura
Sesame chicken
Tamago
Twiggy roll
Californis roll
Tikka
Salmon skin roll
Seven samurai
The Garcia party
No.107 - 2015/12/22(Tue) 10:30:45
Dec 23rd order / Dan & Noriko Garcia
Dear Kaido,
We are part of the 9 person party under the name of Leah Garcia for a Dec 23rd 6:00 reservation. We were told that we need to contact you in advance to let you know what we are ordering. Noriko wants Chirashi Zushi and I want Vegetable Tempura. Please reply by e-mail to let me know you received this e-mail.
Thank you,
Dan Garcia
No.106 - 2015/12/21(Mon) 01:48:08
(No Subject) / Cherie Kraus
We made a reservation, in advance, and had dinner tonight for my husband's birthday. He had received his birthday coupon from Kaido in the mail. First problem-the only white wine available, per the extremely short wine list, was the Sauv. Really?? There are only 5 wines on the wine list and 2 of them were not available. Lesson here-bring your own wine. Second problem-we made our reservation yesterday with the specific notation that it was my husband's birthday and that we would be using the coupon that we received from Kaido. When we arrived tonight, we told the hostess that we had a reservation and that we were there for my husband's birthday dinner, per the coupon he had received. We were seated and after a lengthy wait, our server came to take our drink order. We informed Chelsea that we were there for my husband's birthday dinner. She took his coupon and then took our drink order, a bottle of Nevada City Winery Chardonnay, which was the only chardonnay on the menu. We also ordered one of the "special" sushi rolls. After another lengthy wait, Chelsea returned to inform us that unfortunately they were out of the NC Chardonnay. We asked if we could have a taste of one of the other whites, Avanugardia Cristallo. At last, we were brought one taste of the Cristallo, but with the caveat that a bottle of it was also not available. We settled on the only other white wine left on the menu, a Nevada City Winery Sauvignon Blanc. Aha a bottle was available, but alas not really worthy of $30. But, oh well, it was the husband's birthday and we had a coupon for his dinner, which we did reiterate to Chelsea when our roll finally arrived and we ordered dinner. Well long story short, apparently the birthday boy's dinner was not on the "short list" of qualifying birthday dinners for the coupon. What??? After we suffered through very slow service, a mediocre third choice of wine and his birthday dessert of 2 spoonfuls of mochi!?! So sorry Kaido, but you did not meet our expectation. Yes you did "comp" the sushi roll, since we did not order a qualifying dinner. But we wonder why you didn't bother to clarify that for us at the time we ordered dinner, especially since we had told you three times that was why we were dining and you confiscated our coupon before we ordered. In spite of it all, the food was more than satisfactory. But we were very disappointed with the severely sparse wine list and availability. We were also quite miffed that the birthday coupon felt like a total boon-doggle.
No.105 - 2015/11/29(Sun) 14:49:51
Birthday / Cherie Kraus
We made a reservation, in advance, and had dinner tonight for my husband's birthday. He had received his birthday coupon from Kaido in the mail. First problem-the only white wine available, per the extremely short wine list, was the Sauv. Really?? There are only 5 wines on the wine list and 2 of them were not available. Lesson here-bring your own wine. Second problem-we made our reservation yesterday with the specific notation that it was my husband's birthday and that we would be using the coupon that we received from Kaido. When we arrived tonight, we told the hostess that we had a reservation and that we were there for my husband's birthday dinner, per the coupon he had received. We were seated and after a lengthy wait, our server came to take our drink order. We informed Chelsea that we were there for my husband's birthday dinner. She took his coupon and then took our drink order, a bottle of Nevada City Winery Chardonnay, which was the only chardonnay on the menu. We also ordered one of the "special" sushi rolls. After another lengthy wait, Chelsea returned to inform us that unfortunately they were out of the NC Chardonnay. We asked if we could have a taste of one of the other whites, Avanugardia Cristallo. At last, we were brought one taste of the Cristallo, but with the caveat that a bottle of it was also not available. We settled on the only other white wine left on the menu, a Nevada City Winery Sauvignon Blanc. Aha a bottle was available, but alas not really worthy of $30. But, oh well, it was the husband's birthday and we had a coupon for his dinner, which we did reiterate to Chelsea when our roll finally arrived and we ordered dinner. Well long story short, apparently the birthday boy's dinner was not on the "short list" of qualifying birthday dinners for the coupon. What??? After we suffered through very slow service, a mediocre third choice of wine and his birthday dessert of 2 spoonfuls of mochi!?! So sorry Kaido, but you did not meet our expectation. Yes you did "comp" the sushi roll, since we did not order a qualifying dinner. But we wonder why you didn't bother to clarify that for us at the time we ordered dinner, especially since we had told you three times that was why we were dining and you confiscated our coupon before we ordered. In spite of it all, the food was more than satisfactory. But we were very disappointed with the severely sparse wine list and availability. We were also quite miffed that the birthday coupon felt like a total boon-doggle.
No.104 - 2015/11/29(Sun) 14:48:59
(No Subject) / Keith Samson
Hello, I wanted to know if Masaki Nakamura-san, the shakuhachi player, had performed at your restaurant, and if that was true do you have his email address or website? ありがとう
No.103 - 2014/11/17(Mon) 04:49:53
your phones / marktjones
Hi, there is a problem with your phone system. I have tried for the last 3 hours to make a reservation (4:00-7:00 pm) I get your answering machine or a busy tone. I gave tried many times.
Any how I would like to make a reservation for 3 @ 5:30 on Thursday.
Mark 265 3811
No.102 - 2014/08/28(Thu) 11:00:52
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