Hello,
We arrive yesterday at 21H30, we walk around your house and the neighbours during 15 minutes to find the entrance, but no sign that it is KIWI ACCOMODATIONS. For a hostel, i never see one without his name on the house. After 15 min i found my name in a paper on a door which say that we have to pay in cash, because Eftpos machine is broken. Of course you didn't send an email before so, we had not the cash. we knock on the door, and others guest openned the door. And didn't know where is our room, what we have to do. Of course there are guest. And the paper was not really a good message. After 10minutes to see in the parking, we found the room 6, cold room, and the heater, OMG the heater was doing a TERRIBLE noise !!! and we had to knock on the door or try to do the code to open the door and use the toilets of the guest we just saw. Because the paper said that we had to take the shower upstairs ... where it si ??? So, because it was just impossible, sleep in a cold room with a very small cover, in the parking, and have to go outside to find any toilets or shower, we decide to leave ! so the room was absolutely not used and we will not pay for that because it is really a joke. No sign, no welcome, no heater (we are still in winter), sleep in the parking... Thank you to answer me, if so i will put that message on trip advisor, I am really disappointed of your hostel.
Good day Soline |
No.2038 2016/09/18(Sun) 07:59:48
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Hi Soline
Thank you for your message. I am confused about your message . You said that you were looking for the Kiwi Accomodation last night,
you mean , is that Kiwi Group Accomodation at 256 Gloucester street ? We are Kiwi House Back packer at 373 Gloucester Street . and also you said that you found room 6 and it was a cold room , and you didn't stay , Our room 6 is oqupied by other guest at the moment t, so we believed that you couldn't get in that room 6 last night.
Please reply this email for more details for your booking information ,we would like to investigate your booking for last night.
Thank you very much , and looking forward to hearing from you again soon about this matter .
Regards, Erika / from Kiwi House |
No.2039 2016/09/18(Sun) 11:25:11
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Hi Soline
We were investgating about your booking , and Don't believe that we had your booking on 17th/Sep/16, also no one left any paper on our door as you said that has your name on it , our Eftpos ,machine was working fine , so it looked like you got mistaken our hostel with other hostel.
Did you book Kiwi Group Accommodation at 256 Gloucester st ? Our name and Address are very similar, quite number of people come in our hostel , looking for the Kiwi Group Accommodation..... We still would like to hear from you about this again , Please contact us .
Hope you are well and have a lovely time in NewZealand.
Regards, Erika / from Kiwi House |
No.2040 2016/09/20(Tue) 19:57:45
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